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1. I think there is something wrong with my water meter. What should I do?

It is important for water customers to understand how their water meter works. The following graphics indicate a few features of typical water meters, both current and new, that are utilized in the City. If you feel your meter is not operating as it should, please contact the Utilities Billing Department at 517-627-2149. Inspections can be scheduled for a $50 charge.

2. What is the difference between a fixed rate and a variable rate?

Fixed rates are designed to recover unchanging costs associated with the operation and maintenance water and wastewater utilities. Variable rate calculations are based on the amount of water and wastewater used.

3. How can I learn more about reading my water/sewer bill?

The charts and infographics on our Utility Education page will help you decipher and understand how your bill is calculated.