Privacy Policy

The City of Grand Ledge (City) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the City site and governs data collection and usage. By using the City, you consent to the data practices described in this statement.

Collection of your Personal Information

The City collects personally identifiable information, such as your email address, name, home or work address, or telephone number. The City also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites.

There is also information about your computer hardware and software that is automatically collected by the City. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used by the City for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the City site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through City public message boards, this information may be collected and used by others. Note: the City does not read any of your private online communications.

The City encourages you to review the privacy statements of websites you choose to link to from the City so that you can understand how those websites collect, use and share your information. The City is not responsible for the privacy statements or other content on websites outside of the City and the City family of websites.

Use of your Personal Information

The City collects and uses your personal information to operate the City website and deliver the services you have requested. The City also uses your personally identifiable information to inform you of other products or services available from the City and its affiliates. The City may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

The City does not sell, rent or lease its customer lists to third parties. The City may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, telephone number) is not transferred to the third party. In addition, the City may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to the City, and they are required to maintain the confidentiality of your information.

The City does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

The City keeps track of the websites and pages our customers visit within the City, in order to determine what City services are the most popular. This data is used to deliver customized content and advertising within the City to customers whose behavior indicates that they are interested in a particular subject area.

The City websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the City or the site; (b) protect and defend the rights or property of the City; and, (c) act under exigent circumstances to protect the personal safety of users of the City, or the public.

Use of Cookies

The City website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize the City pages, or register with the City site or services, a cookie helps the City to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same City website, the information you previously provided can be retrieved, so you can easily use the City features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the City services or websites you visit.

Security of your Personal Information

The City secures your personal information from unauthorized access, use, or disclosure. The City secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

The City will occasionally update this Statement of Privacy to reflect company and customer feedback. The City encourages you to periodically review this Statement to be informed of how the City is protecting your information.

Contact Information

The City welcomes your comments regarding this Statement of Privacy. If you believe that the City has not adhered to this Statement, please contact the City at Email City Hall. We will use commercially reasonable efforts to promptly determine and remedy the problem.